This is the whole agreement. It sits beside the terms, and where the two disagree the terms govern. You read it before you pay anything, and you keep a copy.
ONE PAGE. NO SCHEDULE, NO ANNEX, NO SECOND DOCUMENT.
The office: the jobs written into your plan, running on the machine at your business on the $699 card, or on our own servers on the $499 card. With it you get the portal, the plain-English report every week, 24/7 uptime monitoring, the daily backup, the monthly improvement cycle, cross-client upgrades and the token ceiling printed on your card. Nothing else is promised here, and nothing we said on a call is part of this agreement unless it is written in your plan.
You give us the logins and exports your plan names, and you keep the machine on so the night work runs. You read and send anything the office drafts under your name. The office drafts at your desk. It does not send under your name on its own, and it does not answer your customers' calls.
The installed office is $699 a month with $999 once to install it. The hosted office is $499 a month with $499 once to set it up. It runs month to month with no minimum term, and one email ends it at the end of the month you are in. The month in progress is not refunded, because the work in it has already run by the time you cancel. Model usage is included up to a ceiling of $300 a month installed and $100 a month hosted. The office stops thinking at the ceiling, and the month is lifted only after you agree in writing to pay the extra. We do not bill overage without that agreement.
Tell us as soon as you spot it, by email or in the portal. We acknowledge it within one business day, we fix our part, and we tell you in writing what happened and what we changed. Where the fault is ours, that month's fee is credited in full.
Direct costs caused by a fault of ours are covered up to the fee for the month the fault happened: $699 on the installed card, $499 on the hosted card. Nothing above that. This ceiling does not apply where the law does not allow a limit, which includes fraud, wilful misconduct, and injury to a person.
You are the person who reads and sends. Responsibility for a draft you sent, and for the decision behind it, is yours. Ours is the draft and the rules it ran under.
Your documents, your customers' details and your numbers are yours and are never sold. On the installed card they stay on the machine at your business. On the hosted card they sit on our own servers, backed up daily, reachable only by the two of us. Whatever a job has to read to produce an answer goes to the model provider to be worked on; the sheet you sign at setup names what leaves. Anything you have given us is deleted on request.
Cancel by email and the service stops at the end of the month you are in. On request we hand over your register and everything the office produced, in writing. On the installed card the machine and the files stay with you. On the hosted card your data is deleted within 30 days of the last payment.
Minnesota law governs this agreement. Write to us first: almost everything is a conversation. If that does not settle it, we both try mediation in Minnesota before either of us files a claim.
We can change these terms with at least 30 days' written notice. Carrying on after the date means you accept the new version. If you do not agree, cancel before that date and the version you signed up under governs your exit.
Signed for the business: ______________________ Date: ____________
Signed for Dayvu: ______________________ Date: ____________